Position Status: ACTIVE

We are looking for a dedicated receptionist to be our patients’ first point of contact and ensure a welcoming, efficient, and professional experience.As the receptionist, you will be crucial to our practice’s daily operations. You will be responsible for managing the front desk activities, scheduling appointments, and providing excellent customer service.

Key Responsibilities

Patient Interaction:

  • Greet patients warmly and assist with their inquiries.
  • Answer phone calls, respond to emails, and handle patient communications professionally.
  • Schedule and confirm appointments, manage cancellations, and reschedule as necessary.

Administrative Support:

  • Maintain patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Process patient arrivals and departures efficiently.
  • Facilitate patient referrals and coordinate with other healthcare providers as needed.
  • Handle payment transactions and insurance forms, ensuring accurate billing and documentation.

Office Management:

  • Keep the reception area tidy and well-organized.
  • Ensure all office supplies are stocked and reordered as necessary.
  • Assist in the management of office equipment and troubleshoot minor technical issues.

Requirements

  • High school diploma or equivalent.
  • Proven experience as a receptionist, front office representative, or similar role; experience in a medical or optometry office is highly preferred.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and any relevant healthcare management software.
  • Ability to handle sensitive information confidentially.
  • Excellent organizational and multitasking abilities.
  • A customer-oriented approach with a positive attitude.
  • Knowledge of optometry practice is desirable
  • Experience with electronic health records (EHR) systems is desirable.

Benefits and Remuneration

  • Opportunities for professional development.
  • A supportive and positive work environment.

Interested? Apply Here

Interested candidates are invited to submit their resumes and cover letters expressing their interest in the role to info@sensoryfocus.com